The Prestwick Difference.

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T&CS

The Prestwick Place designs are classic and timeless.
  
These terms and conditions shall apply in respect of all purchases from The Prestwick Place unless they are specifically varied in writing and signed by and on behalf of both The Prestwick Place and the purchaser of the Product (Purchaser). Unless otherwise set out in this Agreement, any reference to time shall be of the essence. If any provision of the contract or of these terms and conditions is held invalid or unenforceable for any reason or for any purpose, such invalidity or unenforceability shall not affect the remaining provisions if on deletion of the offending provision the remaining provisions of the contract can be given effect in line with the basic intention of the parties, and to this end any offending provision is declared to be severable. The Prestwick Place and the Purchaser agree that the proper law of the contract shall be that of the State of Queensland, and the parties agree to submit to the non-exclusive jurisdiction of the Court of that State.
 
The listed prices on each Prestwick Place ring reflect that of our signature solitaire setting only. Pavé upgrades to the band, basket, claws or halo are an additional cost. 
 
As the entire Prestwick Place process is a handmade and custom one, refunds or exchanges are not available. Each item is crafted per your individual, unique order.
 
The Prestwick Place do not mass-produce or hold inventory of jewellery. Once your order is placed our in-house jewellers begin working on crafting your piece from scratch, by hand.
 
The Prestwick Place pieces are all hand-made, custom per each order in Australia, using 18K Gold and Platinum only. 
 
All of our styles can be found online, with upgrades and pavé additions available via the Upgrade page. 
 
The Prestwick Place service is an end to end digital experience meaning, you can select your size, metal and setting in the click of a button.
 
Once your order is received our artisans begin work hand crafting your ring from scratch.
 
If you do not know your ring size at time of checkout, please connect with our team in order to receive sizing guidance. 

During the months of January - October, our estimated lead time on each order is 4-6 weeks. 
During the Christmas / New Year period (November - December, standard lead time on each piece is roughly 5-8 weeks from date of payment. 
 
The Prestwick Place stones are available in most shapes and carats. 
Larger stones are available by request. (5ct+)

If you have purchased a larger size carat (5ct+), please allow additional time for your ring to be made. 
 
Once your ring is ready, it will be shipped directly to you via express post. 
Signature on delivery is required with each order. 
If you are not home at time of attempted delivery, your shipment will be taken to your local post office. 
Please note, attempted deliveries and a failure to collect your item will result in a 'return to sender' status on your order.
If your parcel is deemed undeliverable, please allow an additional 10 days for us to receive this order and initiate a reshipment.

Reshipment fees are the responsibility of the client. 
 
As our entire process is a handmade, custom one refunds or exchanges are not available. Each Prestwick Place item is crafted per the specs of your individual, unique order. The Prestwick Place do not mass-produce or hold inventory of jewellery. Once your order is placed our in-house jewellers begin working on crafting your piece from scratch, by hand. 
 
  

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