T&CS


The Prestwick Place designs are classic and timeless.
  

These Terms and Conditions shall apply to all purchases from Prestwick Place LLC unless specifically varied in writing and signed on behalf of both Prestwick Place LLC and the purchaser of the Product (“Purchaser”).

Unless otherwise set out in this Agreement, time shall be of the essence. If any provision of this Agreement or these Terms and Conditions is held to be invalid or unenforceable for any reason or purpose, such invalidity or unenforceability shall not affect the remaining provisions. If the remaining provisions can be given effect in accordance with the parties’ original intentions after the offending provision is removed, that provision shall be deemed severable.

Prestwick Place LLC and the Purchaser agree that this Agreement shall be governed by and construed in accordance with the laws of the State of Wyoming. The parties submit to the non-exclusive jurisdiction of the state and federal courts located in Wyoming.


  
 

PRODUCTION
 
As the entire Prestwick Place process is a handmade and custom one, refunds or exchanges are not available.
Each item is crafted per your individual, unique order.
 
The Prestwick Place do not mass-produce or hold inventory of jewellery.
Once your order is placed our in-house jewellers begin working on crafting your piece from scratch, by hand.
 

The listed prices on each Prestwick Place ring reflect that of our signature solitaire setting only, without the inclusion of Pavé.
Pavé upgrades to the band, basket, claws or halo are an additional cost. 

The Prestwick Place pieces are all hand-made, to order, in house using 18K Gold and Platinum only. 

All of our styles can be found online, with upgrades and pavé additions available via the Upgrade page. 
 
For those that opt for the addition of any pavé upgrade to their setting, our 'Important Notes on Adding Pavé To Your Setting' should be read before purchase. These notes can be found here. 

 
PRODUCTION TIMEFRAME

As the entire Prestwick Place process is a handmade and custom one, refunds or exchanges are not available. Each item is crafted per your individual, unique order.
 
The Prestwick Place do not mass-produce or hold inventory of jewellery. Once your order is placed our in-house jewellers begin working on crafting your piece from scratch, by hand.
 
During the months of January - August, our estimated lead time on each order is 4-10 weeks. 
During the Christmas / New Year period (August - December) standard lead time on each piece is roughly 5-10 weeks from date of payment. 
  

TERM OF SALE
 
The Prestwick Place service is an end to end digital experience meaning, you can select your size, metal and setting in the click of a button.
These Terms & Conditions are linked and listed prior to check out. 
At time of checkout, you will be asked to tick a box once you have throughly read this Terms & Conditions page. 

As each piece is handmade and made to order, payment in full is required prior to your order being processed and made. 
 
Once your order is received our artisans begin work hand crafting your ring from scratch.
 
If you do not know your ring size at time of checkout, please connect with our team in order to receive sizing guidance. 

STONE AVAILABILITY
 
The Prestwick Place stones are available in most shapes and carats. 
Larger stones are available by request. (8ct+)

If you have purchased a larger size carat (5ct+), please allow additional time for your ring to be made. 
 

DELIVERY
 
Once your ring is ready, it will be shipped directly to you via express post, from our Australian office. 
Shipping costs are calculated at checkout where applicable.
Signature on delivery is required with each order. 
If you are not home at time of attempted delivery, your shipment will be taken to your local post office. 
Please note, attempted deliveries and a failure to collect your item will result in a 'return to sender' status on your order.
If your parcel is deemed undeliverable, please allow an additional 14 days for us to receive this order and initiate a reshipment.
Any customs duties or import taxes for international orders are the responsibility of the customer.

Reshipment fees are the responsibility of the client. 

Prestwick Place are a closed workshop and studio.
Pickups are available from the Australian Prestwick Place Parlour in Sorrento on the Gold Coast, by request only.

FORCE MAJURE DELAYS 

If an unexpected delay affects production or delivery, Prestwick Place LLC will notify the Purchaser as soon as reasonably practicable and provide an updated estimated timeframe and any available options.

To the fullest extent permitted by applicable law, Prestwick Place LLC shall not be liable for any delay or failure to perform caused by circumstances beyond its reasonable control and occurring without its fault or negligence. Such circumstances may include natural disasters, fire, flood, epidemic, war, civil unrest, government action or restriction, transportation disruption, freight embargo, labour disruption, power failure, or significant supply-chain interruption.

Prestwick Place LLC shall take reasonable steps to minimise the effects of the delay. Any affected production or delivery timeframe shall be extended only for the period reasonably required as a result of the relevant event.



REFUND, EXCHANGE, CHANGE OF MIND

Each Prestwick Place LLC piece is individually handcrafted to the specifications selected or approved by the Purchaser. Prestwick Place LLC does not mass-produce its jewellery or maintain finished jewellery inventory. Once an order is accepted, materials may be procured and our jewellers may begin creating the piece by hand specifically for the Purchaser.

Accordingly, custom-made, personalised and made-to-order pieces are final sale and are not eligible for cancellation, return, refund or exchange due to a change of mind, personal preference, incorrect size supplied by the Purchaser, or any other reason unrelated to a failure by Prestwick Place LLC to supply the piece in accordance with the agreed specifications.

Nothing in this provision excludes or limits any right or remedy that cannot lawfully be excluded under applicable federal or state law. If a piece is received damaged, defective or materially inconsistent with the specifications confirmed in the order, the Purchaser must notify Prestwick Place LLC promptly in accordance with the Claims and Returns provisions of these Terms.

 

RESIZING AND REMAKING

As stated above, we urge you to consider the importance of confirming the correct size prior to undergoing our manufacturing process.

Prestwick Place offer a resize between 3 sizes - larger or smaller. This resize is subject to the ring being within our resizing parameters, if the ring is outside of these parameters it may be necessary to re-make the piece in order to maintain the structural integrity of the piece.

Resizing parameters can differentiate subject to the setting style and initial size of the ring. Our resize fee ranges from $150 - $700. Please contact us via email noting your order number, in order to discuss your resize. 

The costs related to undergo repairs, resizes and re-manufactures differentiate subject to the metal type and setting style. Resized pieces that require rhodium plating will be charged at a further cost.

WARRANTY AND REPAIRS
All Prestwick Place items come with a 6-month warranty from the purchase date (proof of purchase must be provided), covering all manufacturing faults. Please note, manufacturing faults do not include: damage or wear and tear, oxidised or faded plating, broken chains, cracked or broken stones or the bending of rings or earrings etc. If a manufacturing fault is detected in the first 6 months of purchase, we will repair these free of charge. 
Please see our full warranty terms, inclusive of warranty exclusions, here. 



Prestwick Place extends a limited lifetime warranty for all Moissanite Engagement and Wedding Ring designs. This limited lifetime warranty is extended to clientele for the purpose of eliminating production faults in the rare occurrence that they are not picked up in our quality control procedures.

Our limited lifetime warranty is considered void if the original purchaser contracts a third-party jeweller to undertake alterations, or if signs of damage caused by extreme misuse are visible.

Any Prestwick Place pieces with the addition of Pavé on the setting will have a 6 month warranty on the pavé. Please see our full notes on pavé here.


Jewellery repairs that are not covered by our limited lifetime warranty will incur a charge based on relative repairs undertaken to the piece to its original condition. 
 


COMMUNICATION & SOCIAL MEDIA

At Prestwick Place, we understand the importance of privacy and trust. As most of our client communications are conducted through social media, we are aware of your social media handles. Please be assured that, unless you request otherwise, Prestwick Place may occasionally reshare images from your public profiles. These images will exclusively feature engagements or proposals from our clients and will be shared in a respectful and celebratory manner within the Prestwick Place community.
  
CUSTOM DESIGN
 
As each piece from Prestwick Place is handcrafted, any custom designs created at your request will become the intellectual property of Prestwick Place. All changes and design features that Prestwick Place create become the intellectual property of Prestwick Place.