Warranties

Lifetime Manufacturing Warranty

We stand behind the quality and craftsmanship of our jewellery. 

We care about creating the best quality lab-grown moissanite and diamond jewellery, which is why to give you peace of mind, we offer a lifetime manufacturer's warranty. If you think your jewellery has a manufacturing defect, please contact us and we will arrange to send it in for inspection.

In addition to this lifetime manufacturing warranty, Prestwick Place offers a limited lifetime warranty against manufacturing defects on all Moissanite engagement jewellery.  

If you experience damage to your purchase due to manufacturing, we recommend you contact us so we may evaluate your piece.

A payment of $150 will be taken before the shipment of your item to Prestwick Place for evaluation, which covers an evaluation by our expert jewellers to determine if the damage is warrantied and the the cost of your return shipping, after evaluation. 

Repairs that are not covered under the lifetime warranty will have a price quoted to the customer for approval before work is performed. If approved, the balance will need to be settled prior to repair work commencing. If the customer chooses not to perform the repair, the setting will be shipped back after evaluation.

Repair or service performed by a jeweller other than Prestwick Place will void all warranties.

 

All fine jewellery can be affected by normal wear, activities, tasks or trauma. This is especially true for rings, since hands are actively used and subject to daily pressure. Our manufacturing warranty excludes coverage for wear and tear, loss of gemstones, loss of pavé stones, product loss, or theft. Coverage also excludes damage or loss caused by a failure to obtain the repairs required to preserve the integrity of the jewellery.

Some examples of common jewellery issues that would not be considered manufacturing defects include:

• The discolouration of precious metals caused by chemicals, make-up, spray tan, immersion in pools and hot tubs, spas, saunas or bathing.
• Precious metals, and especially prongs/claws, wear down over time and may require restoration work as part of normal wear.
• Prongs/claws catching, wearing out, or bending due to everyday wear or normal damage, allowing a gemstone to fall out.
• The loss of a gemstone caused by damage from everyday wear or from other damage.